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1.
Qualidade em servicos : o atendimento ao cliente como fator de vantagem competitiva

by DENTON, D. Keith.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Makron Books do Brasil, 1990Title translated: Quality service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16D415q] (3).

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2.
A excelencia no atendimento a clientes : mantendo seus clientes por toda a vida

by GERSON, Richard F.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : Qualitymark, 1994Title translated: Beyond customer service.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14G382e] (1).

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3.
Ritz Carlton employees go for gold

Source: Human Resource Management International DigestMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: 2002Availability: Items available for reference: Biblioteca Graciliano Ramos (1).

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4.
Winners are losers at "Captial Airport"

by STEIN, Mark.

Source: Human Resource Management International DigestMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).

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5.
Welcome breaks boosts customer service and employee morale

by SHAPPIRO, Andrew.

Source: Human Resource Managemente International DigestMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: 2000Availability: Items available for reference: Biblioteca Graciliano Ramos (1).

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6.
Cadernos Humaniza SUS : formação e intervenção

by BRASIL. Ministério da Saúde. Secretaria de Atenção à Saúde. Política Nacional de Humanização.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Brasília : Ministério da Saúde , 2012Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5.02B8233c] (1).

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7.
Ações premiadas no 19ª Concurso Inovação na Gestão Pública Federal 2014

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Brasília : ENAP, 2015Online access: Acesso Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.11A253a] (2). On order (1).
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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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